Month 22 of a 36-month warranty. The panel failed on its own.
A 55″ Mini LED BRAVIA, bought new on 20 September 2024 for $1,500 (₹1,50,031) with a three-year Sony warranty. In month 22 of that warranty the panel failed on its own. This is the record of that set: what it cost, what it did, and what Sony said when we claimed.
What appeared
Vertical lines at the top left of the picture on 2 July 2026, over an otherwise working image, with a dark band across it. More lines appeared during the phone call in which we were describing it. The set had been wall mounted since the day it was installed.
When it appeared
Month 22 of Sony's own 36-month warranty, and month 22 of five years of total cover once the Croma extended warranty is counted. Nothing had been dropped, knocked or moved.
What Sony recorded
The job card raised on 3 July 2026 records the reported symptom as “Panel Damage”. That wording is quoted from Sony's legal notice, which is published on this site in full.
What it cost to be told no
A repair estimate of $290 (₹29,130) on a set inside its warranty, and a cash offer of $100 (₹10,000) at the door on the day of the visit, which we refused and reported to Sony in writing.
- the dent
- the crack
- the scratch
- the impact mark
- the technical report
- the lab test
This is one set and one file. It is not a review of the model, not a fault rate, and not a claim about anybody else's K-55XR70. Other owners have written in about other Sony sets and their accounts are published separately, unverified and marked as such.